,.We only post within the UK.
We post ALL items using the Royal Mail standard post Track 48 , tracking numbers are sent with the shipment confirmation email.
HOWEVER, due to the current situation, some items are being posted standard mail minus the tracking feature, to ship them quicker due to restricted opening hours at Royal Mail centres .
You will receive an email with information on the tracking of your order once posted. This may be delayed due to the number of orders we are processing . Rest assured, your item has been shipped in the timescale stated.
Once the purchase has been made, they are posted the next working day. (i.e, ordered on a Tuesday, we will be posting the item on a Wednesday…).
We post Monday to Friday ONLY.
If an order has been made on a Friday, this will be posted the following Monday using Royal Mail standard.
The postal service is provided by Royal Mail – they claim to deliver the item the following day after posting, although the service can take up to 5 WORKING DAYS.
We don’t have any control over the service Royal Mail provide – although we are always happy to help if the item has still not arrived after the 5 WORKING DAYS.
Our orders are typically received within 2-3 working days.
If you have NOT received your order within 5 WORKING DAYS, please do contact us as there may have been an issue with the postal service.
We do receive the address details from the details on the order – please ensure these details are correct at the time of purchase as we cannot change the address once it has been posted.
Please do contact us asap if you need to change the address information via email at firstname.lastname@example.org. For a quicker reply at present please email email@example.com. Many thanks sugar lovers!
We will confirm your details have been changed, please allow a few hours for us to confirm receipt of your request.